Kayla was awesome! She made the entire process painless.
I recently purchased a Mercedes SLK, site unseen, from Land Rover Alexandria. Looking for and buying a vehicle is not my favorite process and actually I find the process to be painful, especially from a dealership. However, I found the exact opposite at this dealership. I had the pleasure of working with sales agent David Ighrayeb. To begin with, what an incredibly patient gentleman! My buying process was a bit drawn out because I work in Aviation, so my availability was very sparse, however, David continued to work with me, which was very kind of him. David also was very ...
Sandy did a great job welcoming me and getting me situated for my service appointment. She handled my claim to replace my cracked panoramic sunroof and worked directly with my insurance company to get it fixed timely Highly recommend!
During my most recent service visit for an accessory install I was very pleased with the level of customer care I received from everyone there. Although my interface with the Service Team was limited due to the COVID-19 restrictions, i was overly impressed by the way my service needs were met. From my initial contact with Yujin (service advisor) , Layla (Director of loaner cars), Albert and Derek (Parts Dept), Carlos (Service Tech), and finally, Justin (Service Director) who responded promptly and proficiently to minor issues encountered while installing the Land Rover accessory. I have had many experiences with other high ...
Upon arrival at Land Rover Alexandria I will warmly and professionally greeted by Sandie who took EXCELLENT care of me and my car from start to finish. I came in for an Oil change. I left with an Oil change and a washed car and EXCELLENT customer service! Thanks Sandie!!
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